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RAFAEL OMAR SOTO MATIAS Orlando, FL 32812 |
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WORK EXPERIENCE |
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Present |
Online |
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Independent Multimedia Designer and IT Consultant, Screaming Sun Technology Solutions |
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Have developed and worked in the creation of various web sites, company logos and provided general technical support services and computer repairs.
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May 2011 - Present |
Orlando, FL |
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Airport Operations Lead, JetBlue Airways |
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-Coordinate day-to-day operational support services for airport operations crew.
-Provide customer service in all airport-related areas when required. -Resolve customer service issues. - |
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October 2008 - July 2009 |
Telecommuting |
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Help Desk/ Technical Support Representative, Educate Online |
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-Provided answers to technical questions and offered technical support for students and parents to resolve hardware and software issues including Windows XP and Vista Operating System errors, network connectivity problems, audio issues and software errors so that each child could succeed in their tutoring.
-Assisted students in the selection and maintenance of their tutoring schedules, and worked on special projects on demand. - |
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October 2007 - May 2011 |
Ponce, Puerto Rico and Orlando, FL |
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Airport Operations Crewmember, JetBlue Airways |
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Check-in and verify Customer's personal identification, tags, lift, and handle Customer luggage, book, sell, and verify flight reservations, meet and assist with flight arrivals and departures,help prepare aircraft cabin for departure,coordinate Customer boarding and deplaning, assist Customers with special needs, and comply with any ad-hoc requests as needed.
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November 2004 - September 2007 |
Various locations |
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Customer Service and Sales Associate, Sears Holdings |
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-Assisted customers as a consultative sales associate.
-Helped customers find products and services that satisfied individual needs and budgets. -Created product displays following company standards, and maintained in-store signage and promotions up to date. -Resolved customer's issues before, during and after the sales. - |
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EDUCATION |
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Kaplan University, Ft. Lauderdale, FL, April 2006 - May 2011 |
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BSIT in Multimedia and Animation |
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Escuela Superior Vocacional, San Sebastian, Puerto Rico, August 2000 - May, 2003 |
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High School Diploma and Vocational Certificate in Data Entry, 3.9 Grade Point Average |
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Walden University, Minneapolis, MN, January 2012 - Present |
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MS in Instructional Design & Technology |
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CERTIFICATIONS |
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CompTIA A+ Certified IT Technician
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QUALIFICATIONS |
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-Advanced knowledge and experience with computers and software
-Experience with Windows 9x, XP and Vista, Mac OS X, and Linux operating systems -Advance knowledge of Microsoft Office (Word, Excel, Power Point, Access), multimedia and Web authoring software such as Adobe Dreamweaver, Fireworks, Photoshop, FrontPage and Flash -Knowledge of network essentials -Experience in computer maintenance and support -Excellent customer service skills and experience -Fluent communication in English and Spanish |
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CLUBS AND ORGANIZATIONS |
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Epsilon Delta Pi National Honor Society in Computer Sciences, Alpha Tau Chapter
Kaplan University, Fort Lauderdale, Florida. Alpha Beta Kappa, Delta Zeta Chapter Kaplan University, Fort Lauderdale, Florida. |
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TRAINING |
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National University Division of Extended Learning
Course: Secrets of Better Photography -Received a total of 24 hours of training in photography composition, elements, equipment and general guidelines. |
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OBJECTIVE |
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To obtain a position that will enable me to use my strong technical skills, educational background, and ability to work well with people.
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